Refund and Return Policy
At GLOWING SUN, LLC, we strive to ensure customer satisfaction with every purchase. If you are not satisfied with your product, you can return it within 48-72 hours after receiving your shipment from our company.
Refund Process
- Return Window: You have 48-72 hours from the time of delivery to initiate a return.
- Condition: The product must be in its original packaging and unused condition.
- Refund Method: Once we receive the returned product, we will issue a full refund via PayPal.
- Return Confirmation: Contact us at info@perfumepickup.com to obtain a return product confirmation number. This number is required to process your refund.
Important Notes
- Shipping and Handling Fees: Shipping and handling fees are non-refundable.
- High-Value Orders: For orders totaling more than $500.00, an additional handling fee of $10.00 will be charged.
How to Initiate a Return
- Contact Us: Email us at info@perfumepickup.com with your order details to request a return confirmation number.
- Pack the Product: Ensure the product is in its original packaging.
- Ship the Product: Follow the instructions provided by our customer service team to return the product.
Conditions for Return
- Products must be unused and in their original packaging.
- Returns must be initiated within 48-72 hours of receiving the product.
- The return confirmation number must be included with the returned product.
Additional Information
- Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately at info@perfumepickup.com. We will arrange for a replacement or refund.
- Processing Time: Refunds are processed within 5-7 business days after we receive the returned product.
- Exchanges: We do not offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.
Contact Us
If you have any questions or need further assistance, please contact our customer service team at info@perfumepickup.com.
We appreciate your business and hope to serve you again soon!
GLOWING SUN, LLC
Perfume Pickup